2212 07542 Build-a-Bot: Teaching Conversational AI Using a Transformer-Based Intent Recognition and Question Answering Architecture
Conversational AI provides robust omnichannel, self-service, multi-experience, voice-enabled, and most personalized customer experiences. Companies have to strike a balance between maintaining the human touch and delivering an enhanced customer experience that is highly scalable. Chatbots can help a great deal in customer support by answering the questions instantly, which decreases customer service costs for the […]